WARRANTY, EXCHANGES RETURNS AND REPAIRS
ALL SALES ARE CONSIDERED FINAL.
Any exchanges or returns will be made solely at Vape Militia’s discretion and will only be made for store credit.
Beginning March 1st, 2021 Vape Militia will be offering 1 and 2-year warranty options, available at additional cost, at the time of purchase. Purchased warranty coverages will begin after the manufacturer’s defect 30-day policy has expired. In conjunction with offering a 3rd party warranty, all in-house warranties will no longer be offered.
This warranty program is only available on external chargers and vape devices that are rechargeable or require batteries. Tanks, batteries, disposables, coils, pods, e-liquid, and anything else considered “consumable” or “one-time-use” are explicitly excluded from this warranty program.
Vape Militia will continue to honor all manufacturer defect issues in-house and will be extended to 30 days from the date of purchase. This excludes coils, pods, and disposables, and anything else considered “consumable” or “one-time-use”.
All previous Vape Militia warranty options will expire June 1st 2021. Please see the section below, titled Warranty, for information pertaining to warranty claims.
Normal wear and tear or cosmetic damage, i.e paint wearing off or scratches alone does not constitute a manufacturer defect swap; or manufacturer defect swap. Only a malfunction in 30 days or less, will be accepted. Determination of a manufacturer defect will be made at the sole discretion of Vape Militia upon inspection of the device in question.
All original packaging, contents, and receipt are required for instore credit due to a manufacturer’s defect.
Credit for a manufacturer’s defect will be given as in-store credit.
1 and 2-year warranty options are available for an additional cost at the time of purchase and must be on the same receipt as the covered item.
Warranty claims must be made via the warranty claim app, email or toll-free, and will require proof of purchase. Vape Militia can and will reprint receipts for warranty claims.
Within 30 days of purchase, the customer will receive a letter from the warranty company with instructions on how to register your warranty and make a claim.
In the event of an approved claim, the warranty company will send a check for the retail value paid for the warrantied item. Please expect 7 to 10 business days for receipt of the item replacement check.
The cost of the warranty must be paid at the time of purchase, and vary depending on the length of warranty coverage and retail value of the covered item.
There are no hidden or additional costs or deductibles.
For any questions or assistance please ask a Vape Militia Team Member at check out or call 346.387.6462 or email us at [email protected]
Stop by the store and we will be more than happy to assist you in any way we can.